Our Policies

Orders of our pre-designed gift selections, that are placed by 12 p.m. central standard time, Mon.- Fri. will be shipped the day of order unless otherwise instructed. Pricing does not include appropriate sales tax for Missouri residents or shipping and handling. We can hand deliver gifts within the St. Louis, St. Charles metro east areas of St. Louis and delivery charge is based upon zip code. We also ship our gifts FedEx & UPS and their standard rates apply. Please note the time frame for regular ground shipping in map below, when you place your order.

We will do everything that we can to ship your order properly but we cannot stress enough, please double check the 'ship to' address. If the shipping address that is received with the order is incorrect and the delivery is returned to us, it can delay the gift delivery substantially and there will be additional shipping charges to re-ship your gift. If the gift is returned to us and not shipped to the proper address, there will be an additional $25 re-stocking fee in addition to the original shipping charges.

Gift items that include chocolate, shipped between May and through October, must be shipped with ice packs which will incur an additional small fee depending on how many ice packs needed. Please note these gifts need to be shipped to arrive before the weekend so as not to sit in a non-climate controlled UPS truck or warehouse through the weekend.

Typically our inventory is well stocked. There are times however, because of the influx of orders, that we may run out of a particular item. When that happens, substitutions may be made for individual products in gifts that are out of stock at the time of your order. We will notify you of the product being substituted and will substitute with a product with equal value or greater value and one that works with the design.

We want to exceed your expectations and your satisfaction is of primary importance to us. Please notify us if there are any problems with your gift: 314-843-2396 or info@injoygifts.com